Privacy Policy

Privacy Policy

Effective Date: 25 September 2024

At Pure Pristine Cleans, your privacy is of paramount importance to us. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal information when you visit or interact with our website and services. By utilizing our services, you consent to the data practices described in this policy.


Information We Collect

Personal Information

When you use our services, we may collect personal information that can be used to identify you. This information includes, but is not limited to:

  • Name: To address you properly in communications and for identification purposes.
  • Email Address: For correspondence regarding your bookings, promotions, and updates.
  • Phone Number: To contact you regarding your inquiries and bookings, or for customer support.
  • Mailing Address: For service delivery and billing purposes.
  • Payment Information: When you make a payment, we may collect credit card information or other financial details through secure payment processors.

We only collect personal information that you voluntarily provide to us. This information is crucial for providing you with our services and enhancing your experience.


Non-Personal Information

In addition to personal information, we may also collect non-personal information that cannot be used to identify you. This information includes:

  • IP Address: Used to determine your general location and for security purposes.
  • Browser Type: To optimize our website for the best experience depending on the device you use.
  • Pages Visited: To understand which areas of our website are most frequently accessed.
  • Time Spent on the Website: To gauge user engagement and improve our content.
  • Referring URL: The webpage you visited before arriving at our website.

This data helps us improve our website’s functionality, track usage patterns, and enhance your overall experience.


How We Use Your Information

We utilize the information we collect for various purposes, including but not limited to:

  • Providing and Maintaining Our Services: To ensure that our cleaning services meet your needs and expectations, we utilize your information to schedule and deliver services effectively.

  • Processing Your Requests or Bookings: Your information allows us to confirm your bookings, manage appointments, and respond to your inquiries efficiently.

  • Improving Our Website and Services: We regularly analyze user data to identify trends and improve the functionality and usability of our website. Your feedback is invaluable in this process.

  • Sending Updates and Promotions: We may use your email address and phone number to send you newsletters, promotional offers, and important updates regarding our services. You can opt-out of these communications at any time.

  • Ensuring a Secure and Personalized Experience: Your information enables us to provide tailored services that cater to your preferences while maintaining the highest security standards.


Sharing of Information

We understand the importance of maintaining your privacy and are committed to not sharing your personal information with third parties, except in the following circumstances:

  • With Trusted Service Providers: We may engage third-party service providers who assist us in operating our website, conducting our business, or servicing you. These third parties are obligated to keep your information confidential and only use it for the purposes for which we disclose it to them.

  • When Required by Law: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

  • To Protect Our Rights: We may disclose your information to enforce our terms and conditions, or protect the rights, property, or safety of Pure Pristine Cleans, our clients, or others.

  • With Your Consent: We may share your information for any other purpose with your explicit consent.


Data Security

We are committed to ensuring that your personal information is secure. We implement a variety of security measures to maintain the safety of your personal information. These measures include:

  • Encryption: Sensitive information transmitted online is encrypted using Secure Socket Layer (SSL) technology to protect your data from interception during transmission.

  • Access Control: We restrict access to your personal information to only those employees and contractors who require it for their job functions. All individuals with access to your personal data are required to maintain confidentiality.

  • Regular Audits: We conduct regular security assessments and audits to identify and mitigate potential vulnerabilities in our systems.

While we strive to protect your personal information, please understand that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we aim to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.


Cookies

Our website employs the use of cookies to enhance your browsing experience. Cookies are small data files stored on your device when you visit our site. They allow us to recognize your browser and capture certain information.

  • Types of Cookies We Use:
    • Essential Cookies: These cookies are necessary for the website to function properly and enable you to navigate our site and use its features.
    • Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often. This information helps us improve the performance of our site.
    • Functional Cookies: These cookies allow the website to remember choices you make and provide enhanced, more personal features.
    • Targeting Cookies: These cookies may be set through our site by our advertising partners and are used to build a profile of your interests and show you relevant ads on other sites.

You have the ability to accept or decline cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website.


Third-Party Links

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of any website you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to be aware when you leave our site and to read the privacy policies of any site that collects personal information.


Your Rights

You have certain rights regarding your personal information, which may vary depending on your jurisdiction. These rights may include:

  • Access: You can request access to the personal information we hold about you and ask for a copy of that information.

  • Correction: If your personal information is inaccurate or incomplete, you have the right to request that we correct it.

  • Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.

  • Object to Processing: You can object to the processing of your personal data under certain circumstances, including direct marketing.

  • Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at office@purepristinecleans.com. We will respond to your request within a reasonable timeframe.


Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically for any updates or changes.

Your continued use of our services following the posting of changes constitutes your acceptance of such changes. If you do not agree to the new terms, you are no longer authorized to use the services.


Contact Us

If you have any questions or concerns regarding this Privacy Policy, please do not hesitate to contact us. We are here to help!

Pure Pristine Cleans
Email: office@purepristinecleans.com

Get Started with Pure Pristine Cleans Today!

Join the Pure Pristine Cleans family and experience a cleaner, fresher home.