Terms & Conditions

PURE PRISTINE CLEANS TERMS & CONDITIONS 1. SERVICES Pure Pristine Cleans (“Company,” “we,” “our,” or “us”) provides residential and commercial cleaning services throughout Florida. By requesting a quote, scheduling service, or allowing our team to perform services, you agree to be bound by these Terms & Conditions. 2. ESTIMATES & PRICING All quotes are estimates based on information provided by the customer. Actual pricing may be adjusted if the property’s size, condition, level of cleaning required, or scope of work differs from the information originally provided. Additional services requested during or after booking may result in additional charges. Final pricing will be confirmed prior to the commencement of services whenever possible. 3. APPOINTMENTS & ACCESS Customers are responsible for providing safe and timely access to the property. If our cleaning team is unable to access the property within fifteen (15) minutes of arrival, the appointment may be canceled and a lockout fee of up to 100% of the scheduled service amount may apply. Customers agree to secure pets and notify us of any known hazards prior to service. 4. CANCELLATION & RESCHEDULING Cancellations or rescheduling requests made more than twenty-four (24) hours before the scheduled appointment will incur no charge. Cancellations made within twenty-four (24) hours of the appointment may be charged up to 50% of the scheduled service amount. Same-day cancellations, no-shows, or lockouts may be charged up to 100% of the scheduled service amount. 5. SATISFACTION GUARANTEE We strive to provide exceptional service and customer satisfaction, this is why we strongly suggest a final walk-through with our cleaner prior to their departure. If you are dissatisfied with any aspect of your cleaning service, you must notify us within twenty-four (24) hours of service completion. We reserve the right to inspect and re-clean the affected area before any refund, credit, or other accommodation is considered. Refunds are not guaranteed and are provided solely at the discretion of the Company. 6. PAYMENT TERMS Payment is due immediately upon completion of service unless otherwise agreed in writing. We accept major credit cards, debit cards, ACH transfers, and approved digital payment methods. Recurring customers authorize Pure Pristine Cleans to charge the payment method on file for scheduled services and approved additional services. Any unpaid balance may be subject to collection efforts, reasonable collection costs, and attorney’s fees where permitted by law. 7. PROPERTY DAMAGE CLAIMS Our team is fully insured. Any claim for property damage must be reported within twenty-four (24) hours of service completion and supported by photographs or other documentation when requested. We are not responsible for: • Pre-existing damage • Improperly installed fixtures or furnishings • Normal wear and tear • Damage caused by faulty equipment or appliances • Artwork, antiques, collectibles, jewelry, cash, firearms, or other high-value items not disclosed prior to service The Company’s maximum liability shall not exceed the amount paid for the specific cleaning service giving rise to the claim. 8. HEALTH & SAFETY We reserve the right to refuse or discontinue service if we encounter: • Hazardous conditions • Biohazards • Pest infestations • Hoarding conditions • Illegal substances • Unsafe environments In such cases, full or partial charges may still apply. 9. RECURRING SERVICES Recurring service plans may be modified or canceled by either party with at least seven (7) days notice. Pricing may be adjusted periodically due to changes in labor, supply, travel, or operating costs. 10. PHOTOS & DOCUMENTATION Our team may take photographs before and after service for quality control, training, damage documentation, and dispute resolution purposes. We will not publicly disclose identifiable customer information without consent, except as required by law. 11. REFUNDS, CREDITS & DISPUTE RESOLUTION Any refund, partial refund, account credit, discount, or other accommodation provided by Pure Pristine Cleans is offered as a goodwill gesture and does not constitute an admission of fault, liability, wrongdoing, or deficient service. Acceptance of any refund, credit, discount, or other accommodation shall constitute full and final resolution of the specific service complaint unless otherwise agreed in writing. Customers who accept a refund, credit, or settlement agree not to initiate a chargeback, payment dispute, or other recovery action related to the resolved service. Pure Pristine Cleans reserves the right to require execution of a separate Resolution Agreement, Release of Claims, or Settlement Agreement as a condition of providing any discretionary refund, credit, or settlement payment. 12. LIMITATION OF LIABILITY To the fullest extent permitted by law, Pure Pristine Cleans shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from the use of our services. Our total liability for any claim shall not exceed the amount paid for the service giving rise to the claim. 13. GOVERNING LAW These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Florida. Any dispute arising under these Terms shall be resolved in the courts located within the State of Florida. 14. CHANGES TO TERMS We reserve the right to update these Terms & Conditions at any time. Continued use of our services following any changes constitutes acceptance of the revised Terms & Conditions. 15. CONTACT INFORMATION Pure Pristine Cleans Email: office@purepristinecleans.com Phone: (352) 720-8706 Website: www.purepristinecleans.com